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Services
Our Services
Trusted ICT Partner
Alias Blue, your trusted partner, committed to excellence for ICT services and solutions. We offer innovative solutions, consulting advice, software development and integration, project support and documentation, and proactive maintenance/management. We embody our values to optimize, digitize, and stabilize IT processes
To achieve our mission, we have strong assets. A perfect understanding of the Moroccan market and its environment, talented employees, and a well-enriched expertise
Our expertise covers strategic consulting, custom software development, and complete integration of our solutions, assurant ainsi une approche holistique et agile pour répondre aux besoins spécifiques de nos clients
Consulting
Our team, with dual technical and functional expertise, accompanies our clients in the implementation of Alias Blue solutions following a proven methodology. This comprehensive service includes in-depth needs analysis, development of detailed functional and technical specifications, rigorous project management, as well as expert installation and configuration services of technical platforms. Every phase of the project is meticulously covered, from initial analysis to deployment, including data migration, user and administrator training, testing assistance, change management, and post-migration services. Additionally, we offer evaluations and benchmarks to ensure optimal performance, complementing our expertise with ICT advice and continuous training
- In-depth Study
- Detailed Specifications
- Rigoureuse gestion
- Expert Configuration
Support
For better management and tracking of our client users, we utilize the best available channels and tools, relying on the latest technologies and industry best practices:
- Web Portal: We provide a user-friendly web portal where users can access resources, submit support requests, and track the status of their tickets
- Ticket Management System: We use an advanced ticket management system to track and resolve support requests efficiently and organized
- Hotline Team: We have a 24/7 hotline team available, allowing users to report incidents or request additional information. These requests are handled directly or entered into the web portal by our team, ensuring a prompt response
Upon request and by exception, the client can also request and authorize our teams to intervene remotely. This allows us to quickly resolve urgent incidents or assist in taking control of the production platform.
Our goal is to provide comprehensive and responsive support, ensuring operational continuity and user satisfaction with our ICT solutions
- Dedicated Team
- Proactive Management
- Hotline Accessible
- Remote Intervention
Maintenance
Maintenance of the solutions offered by Alias Blue aims to provide service offerings compliant with the best standards of the software industry. It is divided into two main categories:
Corrective Maintenance TMA: In case of malfunction or anomaly in one of our solutions, our maintenance service carries out a series of crucial steps. This includes identifying and reproducing malfunctions, as well as quickly correcting anomalies to ensure system stability and availability
Evolutionary Maintenance: This category encompasses the delivery of new releases of CFS Suite®, TFPro®, and Note Framework® solutions. These updates include minor enhancements to existing functions, such as ergonomics, management rules, and operational optimization. Additionally, adaptations are made in response to changes in the hardware or database system's operating system, ensuring ongoing compatibility and optimal system performance
- Corrective Maintenance
- Identification & Correction
- Evolutionary Maintenance
- Continuous Improvements
Édition Logiciel & Outsourcing
Alias Blue met en œuvre un processus de développement logiciel mature et efficace, centré sur nos domaines d’activités stratégiques. Notre architecture est orientée APIs, ce qui facilite son intégration au core-banking des banques de la place. Nous utilisons des technologies Web de pointe telles que Java/J2EE, Spring et Angular. Nous excellons également dans l’adoption des nouvelles technologies du marché. Notre approche se distingue par notre agilité à prendre en charge les évolutions, offrant ainsi une solution dynamique et adaptative
- Business Strategies
- API-Oriented Architecture
- Advanced Web Technologies
- Relational Database Management
Alias Blue is firmly committed to managing and optimizing fund flows by industrializing processes for fiduciary flow industries. We adopt an innovative approach and maintain a constant level of excellence
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